This Privacy Policy describes how [SevaWorkflows] (“Seva Flows,” “we,” “us,” or “our”) collects, uses, and shares information when you use the Seva Flows website at sevaflows.com and our automated review management services (collectively, the “Services”). By using the Services, you agree to the practices described in this Policy.
Summary: We collect information you provide and data needed to run automated review requests and responses on your behalf. We use it to deliver the Services, communicate with you, and improve our product. We do not sell your personal information.
1. Who This Policy Covers
This Policy applies to two groups of people:
Customers — businesses and their representatives who create an account and use Seva Flows to manage reviews.
Your customers (end users) — the individuals to whom you send review requests through our platform. We process their information as a service provider acting on your instructions.
2. Information We Collect
Information you provide
Account and contact details such as your name, business name, email address, phone number, and password.
Billing information, including payment card details, which are processed by our third-party payment processor. We do not store full card numbers on our servers.
Content and settings you configure, such as message templates, branding, and review request preferences.
Contact lists you upload or sync, including your customers’ names, email addresses, phone numbers, and transaction details, so we can send review requests on your behalf.
Information collected automatically
Usage data such as pages visited, features used, dashboard activity, and timestamps.
Device and technical data such as IP address, browser type, operating system, and referring URLs.
Cookies and similar technologies used to keep you signed in, remember preferences, and measure performance (see Section 7).
Information from connected services
Google Business Profile. When you connect your Google account, we access your business profile, reviews, and related data through Google APIs to display reviews, post responses, and route review requests.
CRM and booking integrations. When you connect a third-party system, we receive customer and transaction data from that system to trigger automated review requests.
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the Services and do not use it for advertising or sell it.
3. How We Use Information
Provide, operate, and maintain the Services, including sending review requests and generating and posting review responses.
Route feedback — directing satisfied customers to public review platforms and channeling negative feedback to a private form for resolution.
Process payments, manage subscriptions, and administer free trials.
Communicate with you about your account, updates, security alerts, and support.
Analyze usage to improve, troubleshoot, and develop new features.
Detect, prevent, and address fraud, abuse, and security issues.
Comply with legal obligations and enforce our Terms.
4. SMS and Email Communications
Seva Flows sends review requests and related messages by text message (SMS) and email on your behalf. As our Customer, you are responsible for obtaining all necessary consents from your customers before sending them messages through the platform, in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and carrier requirements.
Recipients may opt out of SMS at any time by replying STOP, and can reply HELP for assistance. Message and data rates may apply.
Recipients may unsubscribe from emails using the link included in each message.
We honor opt-out requests and maintain suppression lists. We do not use phone numbers collected for review requests for unrelated marketing.
5. How We Share Information
We do not sell your personal information. We share information only as described below:
Service providers who perform functions on our behalf, such as hosting, payment processing, SMS/email delivery, and analytics, under contractual confidentiality obligations.
Integrated platforms you connect, such as Google and your CRM, to deliver the Services you request.
Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of Seva Flows, our users, or the public.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
6. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. You may request deletion of your account data as described in Section 9.
7. Cookies and Tracking
We use cookies and similar technologies to operate the site, keep you logged in, remember preferences, and analyze traffic. You can control cookies through your browser settings, though disabling them may limit functionality.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. Residents of California and other U.S. states with privacy laws may have additional rights, including the right to know what information we collect and the right not to be discriminated against for exercising these rights.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law. If you are an end user, direct requests to the business that sent you the message; we will assist that business as its service provider.
10. Children’s Privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. International Users
The Services are operated from the United States. If you access the Services from outside the U.S., you understand your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
12. Changes to This Policy
We may update this Policy from time to time. We will post the revised version with an updated “Last updated” date and, where required, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
